JURJ

A Study of Patients Perception towards Eye Care Service of Rapti Eye Hospital, Dang, Nepal

Author: Samsher Thapa

Abstract:

Patient satisfaction is one of the significant concerns of quality of health care and the desired health care outcomes. The study is focused on the perception of patients towards the quality eye care service provided by Rapti Eye Hospital of Nepal Netra Jyoti Sangh. Rapti Eye Hospital was established with the financial support of the Norwegian Church Aid in 1986, and later in 1998, the responsibility was taken by the Norwegian Association of the Blind and Partially Sighted (NABP), Norway. Rapti Eye Hospital has a vital role in reducing blindness in than Rapti Zone of Nepal, from 0.87% to 0.13% (RAAB Survey of 2010). Till now, more than 9 lakh 51 thousand people have received eye care service, and more than 30 thousand have restored vision after cataract surgery along with Rapti Eye Hospital, Dang. The hospital's main objective is the reduction of blindness, providing quality eye care service at an affordable cost, and providing free eye care for those who are not able to pay. This study is conducted to know about patients' perception toward the tangibility, reliability, assurance, empathy, responsiveness, timeliness, and equality of hospital.